Return Policy.

All sales are final, and we do not accept returns or exchanges for a change of mind or preference, except where required by law.

If something is wrong

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as you can at Vspringston@cotsforvets.org. Include your order number, a short description of the issue, and photos if possible. If the package arrived damaged, keep the packaging while we review the issue.

We will work with you to understand the problem and find an appropriate solution. Depending on the item and the issue, that may include guidance for a fix, a repair, a replacement, or another remedy. If a refund is required by applicable law, we will provide it.

Before sending anything back

Please contact us first. We will let you know whether the item needs to be inspected or sent to us and provide instructions if a return shipment is needed. Do not ship a product back without those instructions.

Questions or product help

Need help with a product, even if it is not a return request? Email Vspringston@cotsforvets.org with your order number and we will do our best to help.

Last updated: September 13, 2026.